Ziada Mall Privacy Policy

At Ziada Mall, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website and services. By using our site and sharing your details with us, you agree to the practices outlined below.

📋 What We Collect

We may collect the following information:

  • Personal Information: Your name, phone number, email address, delivery location, and payment details.

  • Technical Information: Your IP address, browser type, and device used when visiting our website.

🔧 How We Use Your Information

We use the information we collect to:

  • Process your orders and handle delivery

  • Offer customer support and resolve issues

  • Improve our website and overall service

  • Send updates, offers, and promotions (you can opt out at any time)

  • Conduct internal research and improve marketing strategies

🤝 Sharing Your Information

We respect your privacy and only share your data with trusted third parties who help us:

  • Operate and maintain our website

  • Process secure payments

  • Deliver your orders efficiently

We may also share information when required by law or to protect Ziada Mall and its users from fraud or misuse.

🔐 How We Protect Your Data

We take your data security seriously. Our protection measures include:

  • Secure encryption of sensitive data

  • Following industry-standard security protocols

  • Limiting access to personal information to authorized staff only

✅ Your Rights & Choices

You have the right to:

  • Access and update your personal details

  • Request deletion of your personal data from our system

  • Opt out of promotional communications at any time (you will still receive order-related messages)

📞 Need Help or Want to Manage Your Data?

We’re here for you.

📞 Call or WhatsApp: +254 718 314 223
📧 Email: info@ziadamall.com