Terms and Conditions

Welcome to Ziada Mall!

Thank you for choosing Ziada Mall. By using our website or placing an order, you agree to the terms below. Please take a moment to go through them — we’ve kept things clear and simple.

1. Ordering & Payment

We do our best to keep all listed products in stock, but every order is subject to availability and confirmation from our team.

• All prices are in Kenyan Shillings (KES) and may include taxes or delivery fees.

• Payment is normally made at the time of ordering, unless we’ve agreed otherwise.

• In selected areas, we also offer payment on delivery for your convenience.

2. Shipping & Delivery

We aim to process and dispatch your order as quickly as possible.

• Delivery timelines vary depending on your location and the product type.

• While we work with trusted couriers, delays may occasionally happen due to factors beyond our control (e.g. weather, transport issues).

• Once your order is shipped, you’ll get a tracking number to follow up on the delivery.

3. Returns & Refunds

Your satisfaction is important to us.

• If something isn’t right, please get in touch within 2 days of receiving your order.

• Returned items must be unused, in original packaging and in sellable condition.

• Return shipping is your responsibility, unless the item delivered was incorrect or faulty due to our mistake.

• For full details, kindly refer to our Returns & Refunds Policy.

4. Privacy Policy

We value your privacy. Your personal information is protected and only used as explained in our Privacy Policy. By using our site, you agree to how we collect and use your data.

5. Content & Copyright

All content on our website — including logos, text, photos, and graphics — belongs to Ziada Mall.
Please do not copy, reuse, or alter anything without our written permission.

6. Updates to These Terms

We may update these terms from time to time. If we do, we’ll post the changes here. Please check back occasionally to stay informed.

7. Need Help? Talk to Us

We’re always happy to assist!

📞 Phone: +254 768 304 609
📧 Email: info@ziadamall.com